Booking an appointment is quick and easy, and can be done directly on our website here https://7thavenue.co/pages/find-a-showroom - scroll down and choose the showroom you wish to visit. Select the “Book an Appointment” button for your intended showroom and choose the day and time that best suits your schedule. If you need assistance booking an appointment, please reach out to sales@7thavenue.co and we’re more than happy to assist!
Our appointment-only model is designed to provide you with the best possible customer experience. When you book an appointment at one of our showrooms, we will pair you up with your very own dedicated Sales Consultant. Conducted in a private, one-on-one setting, your appointment allows the Sales Consultant to provide you with a full product demonstration (including a spill test!), answer any questions you have, and assist you in finding the perfect configuration for your space.
Our showrooms are generally appointment-only. If you are unable to find an appointment that fits your schedule, you may visit the showroom without an appointment during our open hours. However, our Sales Consultants may be in an appointment and will work with you as best as they can. They are instructed to give priority to customers who booked an appointment at that time. We ask that you be patient and understand that our Sales Consultants will do their best to answer your questions in between their appointments.
Of course! Dogs like to test out furniture too! All of our fabrics are pet-friendly so we welcome them to visit with you at each of our showrooms. We do ask that you be mindful of the other guests in the showroom when bringing your pets with you and ensure they are on a leash.
You can contact your dedicated Sales Consultant via phone or email (no carrier pigeons though). If for any reason you do not have your Sales Consultant’s contact information or need to reach someone else from our sales team, please contact sales@7thavenue.co and we will be happy to assist you.
If for any reason you need to cancel or reschedule your showroom appointment, you may decline by clicking the “Cancel” or “Reschedule” links at the bottom of our appointment confirmation email. You can also email your Sales Consultant directly or our team email sales@7thavenue.co. If you have other times that fit your schedule better, feel free to let us know and our team will try our best to accommodate!
The best way to place an order is online on our website or with your dedicated Sales Consultant. If you need assistance with design and configuration or have any product-related questions, feel free to contact sales@7thavenue.co to get immediate assistance or to be connected to your dedicated Sales Consultant.
Yes, our customizable system is entirely modular and you can always add on to your sofa. Please contact sales@7thavenue.co for help with design concepts or if you need to place orders for individual modular pieces to add to your existing configuration.
Please contact sales@7thavenue.co for assistance placing an order for new covers. They will create an invoice with the covers you need.
Yes, changing your payment method after you place an order is possible. Our sales team can send you a new invoice to place the order with your new payment method. After that order has been placed, we will immediately cancel and refund your existing order.
If you would like to update your payment method, contact sales@7thavenue.co with your order number.
Please note: updating your payment method will not lead to a change in your lead time. We will honor the lead time that would start from the original order date.
We offer financing options through our third-party partners, Affirm and Klarna. All underwriting and offers are provided directly by these partners and outside of the management of 7th Avenue.
If you do not see the financing options under the credit card payment section, please double-check that you are not logged into Shop Pay. If you are, the options will not appear and you will need to log out by clicking “Continue as a guest” on the checkout page. If this does not work, please contact sales@7thavenue.co for support.
Since our financing program is managed by third-party partners, please check their FAQ page to ensure you have the latest information on how they evaluate applications. Please find the links here:
Our third-party partners Klarna and Affirm do a “soft” check on your credit. Therefore, simply applying for financing will not impact your credit score. For additional questions about this, please see the following pages:
We do not have specific information on or any involvement in the underwriting process of our third-party financing partners. If you do not see favorable options for financing, please try adjusting the duration of the loan. We also encourage you to see what offer the different platforms offer you and you are free to evaluate the best offer that works for you, including by your credit card provider.
Our financing program is managed by third-party partners. Please check the following links for the most up-to-date information on late payments with our partners:
If you were to return the sofa or cancel, the refund would be applied to the balance of the loan. For cancellations, this would close the loan out in its entirety. For returns, the shipping fees collected would not be returned, leaving a small balance to pay off.
Yes, we offer complimentary swatches in all colors for you to review in your home. See how our fabrics look with your unique lighting, paint, and decor to help with your decision-making process.
You can request fabric swatches here: https://7thavenue.co/pages/request-swatches
Due to high demand, we can only send one swatch per color at this time.
Yes, our swatches have the same water-repellent and stain-resistant features you’ll enjoy with a full sofa. Treat them as you would your sofa.
Yes, once your swatches have shipped our fulfillment team will email you with the tracking link. All swatches ship via FedEx envelope.
Please reach out to sales@7thavenue.co and we will look into why they have not shipped and ensure you receive your swatches.
Our lead times can fluctuate for some fabrics and configurations. For the most accurate and up-to-date information, please refer to the quoted lead times on individual product pages on our website. After selecting your seating depth and fabric color choice, lead times will update for your specific product selection so you are aware prior to purchasing. Once you have completed an order, you can find your order’s quoted lead time in the “Notes” section of your order confirmation email.
No. The quoted lead time is the expected time it takes from purchase for your order to be shipped out from our Los Angeles warehouse.
The typical in-transit time once the boxes have been scanned depends on where you are located. If you are located on the West Coast, the in-transit time is anywhere between 1-3 days. If you are located on the East Coast, the in-transit time is anywhere between 4-7 days. If you are in between both coasts, the in-transit time is between 2-4 days.
Lead times fluctuate according to the overall customer demand and available upcoming inventory. If you see a shorter lead time on the website, it does not replace your quoted lead time at the time of purchase. We are hard at work fulfilling orders on a first-in, first-out basis and will always prioritize your shipment in the order in which it was received.
Unfortunately, we do not offer any way to expedite the delivery of your order. We work hard to make sure that our customers' orders are shipped within the lead time quoted and it is our policy to ensure customers’ orders are fulfilled in the order in which they were received.
We currently ship to all of the 48 contiguous United States. Unfortunately, we do not ship Alaska, Hawaii, Canada, Mexico, Puerto Rico, and all other countries. Please note that we do not ship to PO Boxes or APOs at this time.
All orders currently ship via FedEx Ground from our Los Angeles warehouse. Flat-rate shipping is automatically applied at checkout depending on your shipping address. Once your sofa has been put on the FedEx trailer at our warehouse in Los Angeles, you will receive an email containing your FedEx tracking URL.
Your new sofa will ship via FedEx in 7th Avenue branded double-walled corrugated boxes. Due to the modular nature of your sofa, we will ship each item in individual boxes via FedEx Ground from our Los Angeles warehouse. All fabric covers are shipped separately from the frames in their own dedicated box.
Each modular box will weigh around 45lbs for the seats and 25lbs for the arms and the backs. The box containing all the covers will weigh around 25lbs - 45lbs depending on the size of your configuration.
Our default shipping process requires a direct signature upon FedEx delivery for all packages, so please ensure that someone is home at the time of delivery. If this poses a problem for you, please notify us before your order is set to ship so we can remove the signature requirement.
FedEx will accept a signature from anyone present at the delivery address. It is not a requirement for the shipping recipient to be at home to sign.
If you have any questions on FedEx signature requirements, please find more information on FedEx’s website here https://www.fedex.com/en-us/delivery-options/signature-services.html
If the signature requirement is not removed by our team and no one will be present at home to sign, you have the option to authorize the shipment to be released without anyone present. This change can be requested for FedEx Express packages through FedEx Delivery Manager® or by signing a FedEx door tag.
If no one is at the address, FedEx will typically try to deliver the package up to three times.
If you have any questions on FedEx signature requirements, please find more information on FedEx’s website here https://www.fedex.com/en-us/delivery-options/signature-services.html
FedEx will attempt delivery three times. If you are unable to be available for any of these three delivery attempts you can use the vacation hold feature by calling FedEx directly or using the ‘Manage Delivery’ section in your tracking link. If you have any questions, please reach out to support@7thavenue.co immediately to advise so we can possibly arrange an alternative delivery day with FedEx.
You will receive your 7th Avenue shipment the way you currently receive other shipments from FedEx at your location. They are unable to deliver the boxes inside nor can they be instructed to deliver boxes to a certain location or inside your residence. Please plan accordingly to receive your delivery.
No, FedEx is not required to carry boxes to a certain unit, upstairs, or via elevator. If you live in an apartment they most likely will deliver to a mailroom and are not required to deliver to your apartment. If you are unsure how delivery will work for your specific location please reach out to support@7thavenue.co to see if we have an alternative solution.
Don’t worry, we have you covered! First, please open the boxes to see if any pieces are damaged. If there are no damages, you are able to start the assembly process. If there are damages please email support@7thavenue.co with photos of the damages so we can assess the extent of the problem and coordinate replacements.
On rare occasions, FedEx may do a partial delivery of your order due to the large size of our boxes. This means that FedEx may make multiple deliveries, usually in the span of 1-2 days, to deliver all of your boxes.
If you have concerns that your order may be delivered with partial deliveries, please check your FedEx tracking link and you will be able to see the status of each individual box. Scroll down on the page to see how many boxes to expect and when. Specifically, the status will show as “Out for Delivery” if the package is on the delivery truck to be delivered that day.
If you are still missing any items from your order after 1-2 days please reach out to our Concierge team at support@7thavenue.co so we can follow up with FedEx for you and provide a resolution.
No, we do not offer traditional White Glove delivery services. All orders outside of Southern California will ship via FedEx Ground. FedEx does not provide in-room deliveries and will typically drop packages off where you usually receive them.
If assembly services have been purchased and you are located outside our local delivery network, we will provide complete assembly services through our 3rd party assemblers via TaskRabbit and Thumbtack.
If you are located within 40 miles of Los Angeles, your order will be delivered via our 7th Avenue Local Delivery team. They will provide, unbox, and assemble your sofa and remove all boxes prior to departing.
Please note: the assembly team is not required to move or remove any existing furniture from your space.
Approximately one week prior to when your sofa will be ready for delivery, our local delivery coordinator will reach out to schedule delivery and assembly. As always, if you have any questions, you can reach out to our support team at support@7thavenue.co or +1 (877) 644 - 1506.
On the day of your delivery, our team will provide a time window for when to expect your sofa delivery and assembly. This window helps accommodate any unforeseen issues that may arise in the normal course of a day.
Approximately 30 minutes prior to arrival, the team will contact you to confirm they are en route. If you have an emergency on the day of delivery and need to make changes or reschedule, please immediately call our support line at +1 (877) 382-7751 or email us at support@7thavenue.co so we can ensure accommodations are made.
Although extremely rare, unexpected local delivery delays may occur. Please call us immediately with any questions or concerns about your delivery at +1 877 644 1506 and request to speak to our Local Operations team for a prompt resolution. Our team will communicate with the delivery drivers and find out about their arrival status for you.
Unfortunately, our Local Delivery team is instructed to only be able to work on 7th Avenue products, which includes carrying our boxes into your requested space, unboxing them, assembling the sofa, and removing all packaging. Due to our team’s insurance requirements and liabilities, our team is unable to assist you in other work that is not related to your 7th Avenue order. This includes moving and throwing your existing furniture.
For a small fee, you may choose to include assembly service with your order. Assembly will be conducted by a verified third-party assembler from platforms such as TaskRabbit or Thumbtack. Each assembler has been background-checked by their respective platform, and our team will coordinate directly with each assembler on the proper instructions on how to assemble your sofa.
Once your sofa arrives and all of the boxes are in the room where your sofa will be assembled, please reach out to support@7thavenue.co via email to schedule your Assembly Service appointment. Our dedicated Assembly Concierge team will coordinate your entire assembly appointment from start to finish.<\/p>
Assembly will be conducted by a verified third-party assembler via platforms such as TaskRabbit or Thumbtack. Each assembler has been background-checked, and our team will ensure each assembler is versed in the proper instructions on how to best assemble your sofa configuration before they arrive onsite.
Typically, we are able to have your assembly appointment scheduled within 24 hours of your initial assembly request. Please note our third-party assemblers are based on area availability. Any specifically requested days and times may not be available. We are unable to schedule assemblies after 5 pm local time. Please note, that due to the wide FedEx delivery windows, we do not guarantee same-day assembly and are unable to assemble on certain holidays and blackout dates.
Please also note that we have a 24-hour cancellation policy. If you contact us the same day to cancel, we cannot refund your assembly fee.
Of course! If you choose to complete the assembly by yourself and have purchased the Assembly Service, please let us know and we can provide you with a refund for the assembly service.
For some rural areas and remote locations, we may not be able to guarantee assembler availability. While we will do our very best, if you live in a rural area there is a possibility that we will not be able to coordinate the assembly service if selected. When this happens, we will refund you the assembly cost and our team will guide you through the assembly process.
While you can cancel at any time, we do have a non-refundable 24-hour cancellation policy from scheduled assembly time. We understand that life happens, if you are unable to make it at your scheduled time, please email us to cancel. If it is within 24 hours we will not be able to refund the assembly fee.
Don’t panic! Please note that our assemblers are often traveling from other jobs and may face traffic or unforeseen delays when en route to your assembly appointment. We typically account for a 30-minute buffer, but If your assembler is beyond 30 minutes late and has not communicated with you, please reach out to us so we can follow up with them directly to get you a status update.
Our assemblers are unable to remove or dispose of your boxes at the landfill. However, they are instructed to leave your space in a clean manner with the boxes broken down for your easy disposal.
We do! We have a step-by-step video you can watch at your own pace that will guide you through how to assemble your 7th Avenue sectional. You can view all instructions on how to assemble your sofa here:
Classic -www.bit.ly/7thAvenueClassicAssembly
Extra-Deep - www.bit.ly/7thAvenueDeepAssembly
Don't forget, if you've ordered Medium-Firm or if you'd like to customize the level of your back cushion firmness, you will need to use the Down Alternative Fill Packets. Please watch www.bit.ly/7thAvenueBackCushion on how to add the fill.
If you've ordered Medium-Firm back cushions or if you'd like to customize the firmness of your back cushions, you can do so using the provided Down Alternative Fill Packets. The fill packets are typically packed in your fabric box and come in a fabric case that measures
Adjusting them is easy and can be done in a matter of minutes. Watch the following video on how to add the fill: www.bit.ly/7thAvenueBackCushion
Don’t worry, we’ve got you covered! Please reach out to support@7thavenue.co with a list of items you have received and/or are missing and our Concierge team will ensure that the correct items are sent to you ASAP.
It is totally normal to have wrinkles on your covers right after assembly is completed - they have been wrapped and folded in their packaging for a period of time before getting to you! If you want your covers to look showroom crisp, we recommend doing a gentle steaming of the covers once assembly is completed to make sure that all covers are wrinkle-free. Use a medium to strong steamer to ensure sufficient steam is put on. We also recommend steaming after every time you wash your covers for a smooth finish.
When steaming, we recommend steaming them gently from a distance of 3-6” to avoid direct contact with fabrics. Direct contact could lead to damage to the DWR due to the high heat generated by the steamer.
Our frames do not ship with the covers already put on! Your covers are shipped separately from the frames and need to be put on the frames during the assembly process. The covers can be found in a separate box that typically measures 20” x 20” x 20”.
If you believe that you have received your seat & side boxes, but not your fabric box, FedEx may be doing a partial delivery for you. This means that FedEx may make multiple deliveries, usually in the span of 1-2 days, to deliver all of your boxes.
If you have concerns that your order may be delivered with partial deliveries, please check your FedEx tracking link and you will be able to see the status of your individual boxes & how many boxes to expect by scrolling down on the page. Specifically, the status will show as “Out for Delivery” if the package is on the delivery truck to be delivered that day.
If you are still missing any items from your order after 1-2 days please reach out to our Concierge team at support@7thavenue.co so we can follow up with FedEx for you.
If you ordered a Medium-Firm back cushion or requested additional fill packets to customize your back cushion firmness, then you will receive complimentary fill packets with your order. The fill packets come in a small 12” x 12” bag that is smaller than the throw pillow and contains the fill you will need to make your back cushions firmer.
Watch the following video on how to add the fill: www.bit.ly/7thAvenueBackCushion
As a reminder, our directions are labeled as if you are facing the sofa. Please make sure that you have all orientations correct since our Corner Right covers and Corner Left covers are not interchangeable.
If you find that the holes on your covers don’t line up with the screwholes on the frame, please try swapping the fabrics to the other corner. For example, if you are putting on a Corner Left cover and notice that the holes are not lining up properly, please swap that cover to the Corner Right side and you should find that the cover will line up properly. Similarly, if you are putting a Corner Right cover and notice that the holes are not lining up properly, please swap that cover to the Corner Left side.
If you are still unable to complete the assembly process, please reach out to us at support@7thavenue.co for further assistance!
Our seat base covers are designed for a specific type of seat and are not interchangeable. For example, the seat base cover for an Armless Seat cannot be used for a Corner Seat or an Ottoman, and vice versa.
If you noticed that your seat base cover has an unusually visible slit, please make sure that you are using the correct seat base cover. One tip on how to differentiate the different seat base covers is by identifying how many slits they have:
- Armless Seat Base Cover: 1 slit
- Corner Seat Base Cover: 3 slits
- Ottoman Seat Base Cover: no slits
If you believe that you have received the incorrect seat base, please reach out to support@7thavenue.co with a list of items you have received and/or are missing and our Concierge team will ensure that the correct items are sent to you ASAP.
Yes! Our fabrics are pet-friendly thanks to the high rub count found on all of our fabrics ranging between 50,000-100,000. The higher upholstery rub count means that it is harder to create abrasions for the fabric and harder for the claws to penetrate through. As a comparison, the typical residential upholstery fabric only has a rub count of 15,000-25,000.
All covers (including base, arms, and back covers) are also removable and washable. This means that if your pet ever stains or dirties the covers, they can be washed immediately by putting them inside a washing machine under a cold/ delicate setting. We also recommend dry cleaning for more extensive stains. For more information on how to clean & maintain our fabrics, please go to the “Fabrics & Fabric Care” section of our FAQ page.
In addition, all of our covers are designed to be replacable! This means that if your pet ever completely ruins the covers, you can purchase the covers separately either as individual covers or as a set by emailing us at sales@7thavenue.co.
Please note: pet damages will not be covered under our Limited Lifetime Warranty which does not cover wear and tear.
It is very easy to remove pet hair from our fabrics! You can simply use lint rollers and the hair will easily come off. For ultra-fine pet hairs (such as pug hairs), you may have to apply the lint roller with a bit of pressure.
Our fabrics are scratch-resistant thanks to the high rub count found on all of our fabrics ranging between 50,000-100,000. The higher upholstery rub count means that it is harder to create abrasions for the fabric and harder for the claws to penetrate through. As a comparison, the typical residential upholstery fabric only has a rub count of 15,000-25,000.
However, our fabrics are not scratch-proof. This means that if your pets have a tendency to use the sofa as a scratching post then the fabrics are more likely to incur pilling and damage.
In addition, all of our covers are designed to be replaceable! This means that if your pet ever completely ruins the covers, you can purchase the covers separately either as individual covers or as a set by emailing us at sales@7thavenue.co.
Please note: all damages from scratching and clawing will not be covered under our Limited Lifetime Warranty which does not cover wear and tear.
Our fabrics are scratch-resistant, not scratch-proof. While they sound similar, scratch-resistant and scratch-proof offer distinctly different levels of protection. Like our fabrics, scratch-resistant is defined as a surface that protects against only minor scratches and abrasions. What this does not mean is protection against repeated abrasions or high-intensity scratches in numerous succession.
However, if something is scratch proof that means that it will absolutely be guaranteed that the fabrics will withstand repeated abuse from sharp edges without showing signs of wear and damage - which unfortunately we do not offer.
While we love our furry feline friends, cat claws are unique in their ability to destroy even the hardest of materials such as wood. Our fabrics can withstand heavy wear due to the higher rub count of the fabrics, but if your cat uses the sofa as a scratching post it will likely lead to damage due to the sharpness of their claws. We strongly advise cat owners to deter their cats from scratching the sofa or using it as a scratching post.
Cat urine also tends to be more acidic/ has a lower pH, meaning that it will stain the fabric much faster. If your cat urinates on the covers, please wipe down the urine ASAP or wash them in the washing machine immediately. Using any gentle soap or detergent during the wash should remove most cat urine stains. We also recommend dry cleaning for more extensive cat urine stains. For more information on how to clean & maintain our fabrics, please go to the “Fabrics & Fabric Care” section of our FAQ page.
In addition, all of our covers are designed to be replaceable! This means that if your cat ever completely ruins the covers, you can purchase the covers separately either as individual covers or as a set by emailing us at sales@7thavenue.co.
Please note: all damages from cat claws or urine will not be covered under our Limited Lifetime Warranty which does not cover wear and tear.
If the cushions or fabrics are destroyed, we sell everything individually for replacement. Please reach out to sales@7thavenue.co to reach a Sales Consultant who can assist with your order.
Please note: destroyed cushions are not covered under our Limited Lifetime Warranty which does not cover wear and tear.
In general, dirt from pet paws will wipe off easily. Light dirt marks from paws can be brushed off using a bunched-up paper towel and lightly brushing over the area with the paw prints. Additionally, if the dirt marks on your sectional are more stubborn than anticipated, you can use the suggestions from our spot-cleaning section here.
Please note that stains can come from paw prints as our fabrics are stain-resistant and not stain-proof. Things like mud or urine that are tracked onto the sofa and sit for an extended period are more likely to stain.
Our fabrics are OEKO-TEX certified, meaning that they have passed rigorous testing to be free from harmful chemicals that pollute the skin and the environment. They are also free from microplastics such as PFAS/ PFOA/ PFOS. This means that the sofa is safe to use for babies & kids if you are concerned about toxic chemicals on our sofa fabrics.
On top of being free from PFAS, our fabrics are also free from formaldehyde, and melamine derivatives, and contain no APEOs. Our sofas also do not contain any flame-retardant chemicals, pursuant to California laws that ban toxic flame-retardant chemicals in furniture & upholstery.
To learn more about the work that we do to make our sofas non-toxic, please go to the “Non-Toxic & PFAS-free” section of our FAQ page.
Yes! Our water-repellent fabrics generally handle spills from juices such as orange juice very well. If spilled, you can simply wipe them away or remove the covers and wash them in the washing machine.
If your baby/ kid blotches their food or fruit on the covers, they are unlikely to get repelled. However, you can immediately proceed to remove & wash the covers! Most food, fruit, and even oil stains should come in the washing machine by using gentle soap/ detergent. For a more extensive stain, we recommend dry cleaning. For more information on how to clean & maintain our fabrics, please go to the “Fabrics & Fabric Care” section of our FAQ page.
Typically, dark denim and dyed fabrics will not stain or transfer onto our sofas. With that being said, if your clothes have a warning label recommending washing before wearing them or avoiding contact with lighter-colored fabrics, it is because that product is likely to transfer to other items due to the type of dye and material. If that label is found on your clothes, please be cautious of this when sitting on your 7th Avenue sofa.
Yes! We have engineered water-repellent & stain-resistant fabrics, meaning that they have the ability to withstand & temporarily repel water-based liquids such as water, coffee, sodas, juices, sports hydration drinks, pet urine, and even wine. However, they are not waterproof or stainproof, meaning that if the spills are left unwiped or uncleaned, they are able to seep in and stain the fabrics.
The good news is all of our covers (including base, arms, and back covers) are removable & washable! This means that if spills stain the fabrics because they are not quickly wiped away, you can remove the covers & wash them in a washing machine under a cold/ delicate setting. We also recommend dry cleaning for more extensive stains. For more information on how to clean & maintain our fabrics, please go to the “Fabrics & Fabric Care” section of our FAQ page.
In addition, all of our covers are designed to be replaceable! This means that in the case of permanent staining, you can purchase the covers separately either as individual covers or as a set by emailing us at sales@7thavenue.co.
Please note: stains on fabrics and cushions are not covered under our Limited Lifetime Warranty which does not cover wear and tear.
To achieve water repellency, we utilize PFAS-free Durable Water Repellent (DWR) coating - a technology that is regularly used in raincoats and outdoor jackets. Our DWR coating is specifically engineered for application on indoor upholstery which allows our fabrics to remain smooth.
While they sound similar, stain-resistant and stain-proof offer distinctly different levels of protection. Like our fabrics, stain-resistant means a material or surface that is designed to resist and repel stains, making it more difficult for stains to be permanently set since they can be easily cleaned by spot cleaning or by washing. Stain proof implies complete immunity to stains, with the material being impervious and no stain can permanently set - which unfortunately our fabrics do not offer.
The same concept applies to differentiating between water-repellent and water-proof. Water-repellent means that liquids are temporarily repelled and cannot easily penetrate the material. The technical term for water-repellent is “hydrophobic”. Waterproof, on the other hand, means that the water and liquids are completely unable to penetrate the material - which unfortunately our fabrics also do not offer.
While our Durable Water Repellent (DWR) coating is extremely effective in temporarily repelling liquids and making stains wash away more easily, our covers are not waterproof or stainproof - meaning that they can’t protect against everything and are not magic.
For example, hot liquids (such as hot coffee) or highly acidic liquids (such as strong red wine or cat urine) might stain the fabrics faster. The DWR coating also mainly protects against liquids and won’t protect against oils or fatty substances (such as hot sauce or greasy foods). In the case of spills, we recommend cleaning the spills up as quickly as possible. The longer a spill sits the higher the likelihood a mark or stain could be left from the spill.
The good news is all of our covers (including base, arms, and back covers) are removable & washable! This means that most stains can be taken care of by washing them in a washing machine under a cold/ delicate setting. For tougher stains, we recommend dry cleaning the fabrics. Unfortunately, substances that will typically permanently stain your clothes (such as permanent markets or car grease) also will stain our covers permanently. For more information on how to clean & maintain our fabrics, please go to the “Fabrics & Fabric Care” section of our FAQ page.
In addition, all of our covers are designed to be replacable! This means that in the case of permanent staining, you can purchase the covers separately either as individual covers or as a set by emailing us at sales@7thavenue.co.
Please note: stains on fabrics and cushions are not covered under our Limited Lifetime Warranty which does not cover wear and tear.
Our fabrics are OEKO-TEX certified, meaning that they have passed rigorous testing to be free from the most common harmful chemicals that pollute the human body and the environment.
In order to check the validity of our certification, please visit OEKO-TEX’s Label Check page here https://www.oeko-tex.com/en/label-check and enter our certificate number BD015 173825 TESTEX into the label checker.
No! Unlike other performance or stain-resistant products in the furniture space, our latest fabrics are free from microplastics such as PFAS/ PFOA/ PFOS (commonly known as “forever chemicals”).
To achieve this, instead of using fluorine-based DWR, we use a “C0 DWR” coating technology that is made out of dispersion of fat-modified compounds and paraffin. C0 DWR does not contain PFAS/PFOA/PFOS and is the treatment that we use to make our fabrics water-repellent & stain-resistant, without harming the people or environment that use them.
Not only is C0 DWR safer for human health, but it is also better for the environment. PFAS and PFOA chemicals do not break down easily and remain in the environment for a long time, causing damage to ecosystems. C0 DWR, on the other hand, breaks down more easily and does not pose a threat to the environment.
Yes, we do! Please find our independent lab report here https://drive.google.com/file/d/1_KRfNcmgLcEvjBSOogpp2MpfXQWjwD2P/view?usp=drive_link
On Page 3 of the report, you can see that our fabrics are undetected for PFOA and PFOS, the two major types of PFAS. Please refer to Page 13 and Page 14 for terminology reference.
Keeping our customers and our planet safe is a top priority. On top of being free from PFAS, our fabrics are also free from formaldehyde, and melamine derivatives, and contain no APEOs. Our sofas also do not contain any flame-retardant chemicals, pursuant to California laws that ban toxic flame-retardant chemicals in furniture & upholstery.
Spot cleaning is the quickest and easiest way to get rid of small dirt scuffs, quick spills, and light marks. To spot clean, we recommend using gentle, wet wipes that contain mild cleaning agents such as Clorox wipes or baby wipes. These prove to be the most effective at cleaning small marks and scuffs without damaging the fabrics.
We do not recommend using bleach, bleach alternatives, or 3-in-1 pod with bleach as this will discolor fabrics. We also do not recommend using concentrated stain or spot removers such as Clorox or Folex because the chemicals in those sprays are highly concentrated and may cause discolorations as well as damage to the DWR coating.
When spot-cleaning, one tip is to bunch the wipe up into a ball and lightly scrub the area in question to ensure that the cleaning solution has slight friction. For lighter dirt marks that appear to be sitting on the surface, a simple dry paper towel can be used to brush away the dirt sitting on the surface.
Washing your fabrics at home is easy! Just remove the cover you wish to wash and throw it in your washing machine (don’t wash your cushions & make sure to wash your fabrics by themselves or with similar shades of colors). Set your washing machine to ‘Gentle Cycle’ (or Delicate Cycle), select Cold Water, and use regular detergent (no bleach).
Once washing has been completed, we recommend hang-drying your fabrics. One note is that hang-drying your fabrics is often best overnight to allow for maximum dry time before the fabrics are placed back over the frame. You can also put your fabrics in the dryer but make sure to set it to ‘Tumble Dry - NO HEAT’. Always ensure that if you place the fabrics in the dryer you do not use a heat cycle as that will potentially damage and shrink the fabrics.
Yes, dry cleaning is often the easiest and preferred cleaning method. When having professionals clean your fabrics, let them know that a mild process is recommended in tetrachloroethene and hydrocarbons, and all solvents are approved for use on the fabrics.
Yes! Steaming your fabrics will help you achieve that crisp showroom look. we recommend doing a gentle steaming of the covers once assembly is completed to make sure that all covers are wrinkle-free. Use a medium to strong steamer to ensure sufficient steam is put on. We also recommend steaming after every time you wash your covers for a smooth finish.
When steaming, we recommend steaming them gently from a distance of 3-6” to avoid direct contact with fabrics. Direct contact could lead to damage to the DWR due to the high heat generated by the steamer.
A "rub count" refers to the number of rubs or abrasions a fabric can withstand before showing signs of wear. It is a measure used in the textile industry to assess the durability and lifespan of fabrics, particularly for upholstery and furniture materials. The rub count is determined through a testing method known as the Martindale abrasion test.
In the Martindale test, a piece of fabric is subjected to the repeated motion of an abrasive surface or rubbing action, simulating the wear and tear that can occur with regular use. The number of rub cycles completed before visible damage, such as pilling or abrasion, occurs is recorded as the fabric's rub count.
The rub count is often expressed as a numerical value, such as 20,000, 50,000, or higher. Generally, the higher the rub count, the more durable and resistant to wear the fabric is considered to be. Fabrics with higher rub counts are often recommended for applications where there is a higher likelihood of frequent use or heavy wear, such as in commercial settings or on furniture that receives a lot of traffic.
The DWR C0 coating on your 7th Avenue fabrics is designed to withstand 10-20 wash cycles when washed and cleaned properly. Washing your fabrics is helpful when it comes time for a deep clean and you want that new showroom look. However, for small scuffs and stains, we recommend spot cleaning first. For questions on how to wash your fabrics, see here. After 10-20 washes, you may notice the DWR coating is not as water-repellant as it once was. Our fabrics are designed to be replaceable, so you can always order replacement fabrics via sales@7thavenue.co.
The level of softness for each fabric will vary depending on the fabric's overall rub count. When a fabric has a higher rub count, it tends to be tougher and able to withstand a higher number of abrasions. However, this also means that they tend to be slightly rougher.
For example, our Charcoal Black fabric has a rub count of 100,000 - which means that they are incredibly tough. In fact, at 100,000 rub count, our Charcoal Black fabric qualifies as a commercial-grade fabric that can be used in hospitality settings such as hotel lobbies or airports. However, the Charcoal Black fabric is also noticeably rougher compared to the best-selling Natural White and Pure White fabrics that have a rub count of 75,000.
Regarding sofa fabrics, lint and piling are two completely different occurrences.
Lint: Fabric lint refers to fibers from other fabrics that accumulate over time when they come into contact with your sofa covers. These pieces of lint typically come from clothing, blankets, and comforters - some types of clothing, such as yoga pants, can be more susceptible to leaving lint on your sofa. Lint can also accumulate when washing and drying your sofa covers when they come into contact with other fabrics or from the residue in your machines.
Piling: Fabric piling refers to fibers from the sofa fabrics that form clusters on the surface of the covers. These pills are often the result of wear and friction during everyday use and washing. Piling on upholstery does not mean your fabric is defective or causes concern. Piling is a byproduct of textiles in general. Please note: Pilling is an inherent characteristic of many upholstered fabrics, not a fabric fault or defect.
When you notice fabric clusters on your sofa covers, please check the following steps to differentiate between lint and piling.
1. Visual Color Check: Are the fiber clusters the same color as your fabrics? Or are they a different or darker color than the fabrics on your sofa?
2. Lint Roll Check: If you believe your fabrics have lint on them, try removing them with a lint roller.
Yes, all of our modular pieces are connected by strong metal brackets that prevent them from sliding and separating.
Yes, you can! However, different types of seats may require different components. For example, if you are attempting to convert a Classic Armless Seat into a Classic Corner Seat, you would need two additional Modular Sides - a 30” Side and a 47” Side. You are able to return the 38” Side that you won’t be needing.
In order to assist you with such configuration conversion, please reach out to sales@7thavenue.co - our team will be able to help you advise on the next steps and send you any invoice needed.
Our seat cushions are made out of layers of premium foam (similar to high-end mattresses) that are engineered to give the perfect balance between comfort & support.
Our cushion foam layers are then wrapped with ultra-fine Down Alternative and encased in shell casing. Unlike feather-filled cushions, our Down Alternative-filled cushions are hypoallergenic, vegan, cruelty-free, and do not require constant fluffing.
Foam Density rating is 3.2 Lbs Per Cubic Foot (PCF). In the scale of cushion ratings, this places our cushions in the high-longevity, high-density category.
They do not! Our cushions use premium Down Alternative which makes it hypoallergenic, vegan, and cruelty-free. Unlike down feather sofas, our cushions maintain its shape well and don't need to be constantly fluffed after you sit down.
In addition, seat cushions contain a memory foam blend - a blend between memory foam and high-density foam - formulated so that they always bounce back and retain their shape after sitting. This means you won’t need to worry about fluffing them to try and make them look full.
No, they do not! Our seat cushions are secured to the base with velcro. This allows you to be able to sit and lounge on your sofa without fearing that the seat cushions with slide.
Please note: the older versions of our sofa did not come with any velcro. If you purchased our older model, you are eligible for a cover upgrade where you would find that the seat cushion covers are secured to the base via velcro. Feel free to reach out to support@7thavenue.co for any cover upgrades.
Within 10 days of the complete delivery of your order, we offer free returns. The full merchandise value will be refunded, minus any shipping/assembly fees. Refunds will typically be refunded within 72 hours of the product being received & quality-checked at our warehouse.
Please note: we are only able to process refunds to the original payment method.
We do not offer full product exchanges. However, we do offer free fabric exchanges if you’d like to change your fabric color within 30 days of receiving your sofa. If you are interested in exchanging your fabrics for a different color, please reach out to our Support team at support@7thavenue.co or your dedicated Sales Consultant to initiate your fabrics exchange.
Please note: there will be a quoted lead time for fabric exchanges and fabric exchanges are limited to 1 exchange per order. Due to limited fabric availability, quoted lead time for fabric exchanges may be longer than the lead time shown on the website for new orders.
Great choice, you won’t be disappointed! Our Extra-Deep seat cushion provides one of the best lounging experiences in the market.
Please contact your dedicated Sales Consultant or our sales team at sales@7thavenue.co in order to receive a quote and lead time for upgrading to Extra-Deep seating.
We have a Limited Lifetime Warranty on all of our modular sofas. This means that we have a full warranty on all construction. Construction refers to the frame, wood, springs, and hardware. Our warranty does not cover wear & tear on our cushions and fabrics.
However, if there are any manufacturer defects on cushions and fabrics, we are more than happy to assist and replace them as necessary. For assistance on any warranty replacements, please contact our support@7thavenue.co email for assistance.
Please note: original receipt or order number is required for all warranty claims. All products purchased via secondary or secondhand market will have their warranties voided and not be eligible for warranty replacements.
