Frequently Asked Questions

Yes, all of our seats are modular. This means you can reconfigure, add, or remove pieces to adjust your sofa whenever you want.

Yes, all of our modular pieces are connected by strong metal brackets that prevent them from sliding and separating.

Yes, you can convert the seats to any kind of seat you want! Please note, different types of seats may require different components.

For example, if you want to convert a Classic Armless Seat into a Classic Corner Seat, you would need a 30” Side and a 47” Side. Also, you can return the 38” Side that you no longer need. For any questions about converting your seats, please reach out to sales@7thavenue.co - our team will be able to help advise you on the next steps and send you any invoice needed.

Our seats are rated for up to 450lbs.

Yes. All of our fabrics are water-repellent and stain-resistant, meaning they temporarily repel most water-based liquids such as water, soda, juice, wine, and pet accidents.

However, our fabrics are not waterproof or stainproof. If spills are not wiped up promptly, liquids can seep into the fabric and cause staining.

All fabric covers — including seat, arm, and back covers — are fully removable and machine washable. Covers can be washed in cold water on a gentle or delicate cycle with standard detergent. For heavier or set-in stains, professional dry cleaning is recommended.

If staining becomes permanent, replacement covers are available for purchase. Covers can be purchased individually or as a full set by contacting us at sales@7thavenue.co.

Please note: Fabric stains and normal wear and tear are not covered under our Limited Lifetime Warranty.

We use usie a PFAS-free Durable Water Repellent (DWR) coating to make our fabrics water-repellent and stain-resistant.

This coating causes water-based liquids to bead on the fabric surface rather than absorb immediately. The same DWR technology is commonly used in raincoats and outdoor apparel, but ours is specifically engineered for indoor upholstery, allowing the fabric to remain soft and smooth while providing protection.

Stain-resistant means a fabric is designed to repel stains and slow absorption, making spills easier to clean with spot cleaning or washing.

Stain-proof means a material is completely impervious to staining, so no liquid or substance can permanently set.

Our fabrics are stain-resistant, not stain-proof. They help prevent stains when spills are cleaned promptly, but they do not provide complete immunity from staining.

Water-repellent means a fabric temporarily repels water and slows absorption, causing liquids to bead on the surface. This property is also known as hydrophobic.

Waterproof means a material is completely impermeable to water, so liquids cannot penetrate under any conditions.

Our fabrics are water-repellent, not waterproof. They help resist spills when cleaned promptly but do not provide complete water impermeability.

While our fabrics use a Durable Water Repellent (DWR) coating to temporarily repel many liquids and make cleaning stains easier, they are not waterproof or stain-proof. This means some substances can still stain the fabric, especially if they are not cleaned promptly.

Certain spills may stain more quickly, including:

• Hot liquids (such as hot coffee)
• Highly acidic liquids (such as red wine or pet urine)
• Oils and fatty substances (such as grease, sauces, or oily foods), which are not protected by the DWR coating

Cleaning spills as soon as they occur greatly reduces the chance of permanent staining. The longer a spill remains on the fabric, the more likely it is to leave a stain.

All fabric covers — including seat, arm, and back covers — are fully removable and washable. Most stains can be removed by machine washing in cold water on a gentle with standard detergent. For tougher stains, professional dry cleaning is recommended.

Some substances that permanently stain clothing (such as permanent markers or automotive grease) may also permanently stain our covers. In those cases, replacement covers are available for purchase and can be ordered individually or as a full set by contacting sales@7thavenue.co.

Please note: Fabric stains and normal wear and tear are not covered under our Limited Lifetime Warranty.

Yes, all of our fabrics are safe to be washed in the washing machine.

We recommend washing your fabrics in cold water on a gentle cycle with standard detergent (non-bleach).

All of our fabric covers are removable and are secured using zippers and Velcro, depending on the component.

Removing cushion covers:

• Each seat cushion, back cushion, and throw or lumbar pillow has a zipper located on the bottom
• Unzip the cover and remove the cushion or pillow insert

Removing frame covers:

• Some light disassembly may be required
• Detach the Velcro strips along the edges of the frame
• Gently remove the cover corner by corner, pulling evenly to avoid stressing or damaging the fabric

Yes, taking your fabrics to the dry cleaner is a great way to clean fabrics, especially if there are stubborn marks or stains. Ask your dry-cleaner for mild dry-cleaning.

Yes, it is safe to put your fabrics in the dryer. We recommend drying them on low-heat tumble dry.

Note: Be mindful of the temperature your dryer operates at to ensure that you do not shrink or damage your covers. We recommend washing your covers inside out to protect the Velcro and prevent snagging during the wash cycle.

Yes. Our fabrics are designed to be pet-friendly and durable. They have a high rub count ranging from 50,000 to 100,000, which indicates strong resistance to abrasion and everyday wear from pet use. For comparison, typical residential upholstery fabrics usually have a rub count of 15,000–25,000.

All fabric covers — including seat, arm, and back covers — are fully removable and washable. If pet hair, dirt, or stains occur, covers can be machine-washed in cold water on a gentle or delicate cycle with standard detergent. For tougher stains, professional dry cleaning is recommended.

If covers become permanently damaged, replacement covers are available for purchase and can be ordered individually or as a full set by contacting sales@7thavenue.co.

Please note: Damage caused by pets is considered normal wear and tear and is not covered under our Limited Lifetime Warranty.

Pet hair is generally easy to remove from our fabrics using a standard lint roller. Most pet hair lifts off easily with light rolling.

For ultra-fine pet hair, slightly more pressure may be needed when using a lint roller.

If your pet sheds very fine hair that has been difficult to remove from other sofas, we recommend our premium velvet fabrics. These fabrics have a short, flat pile that helps prevent pet hair and fur from sticking, making lint rolling easier and more effective.

Yes. Our fabrics are scratch-resistant, meaning they are designed to better withstand everyday abrasion from pet use. They have a high rub count ranging from 50,000 to 100,000, which indicates strong resistance to surface wear. By comparison, typical residential upholstery fabrics usually have a rub count of 15,000–25,000.

For homes with pets that frequently scratch furniture, we recommend our premium velvet fabrics. These fabrics have short, flat, non-woven piles that are less likely to catch claws and are generally less appealing for pets—especially cats—to scratch.

All fabric covers are replaceable. If covers become damaged, replacement covers can be purchased individually or as a full set by contacting support@7thavenue.co.

Please note: Damage caused by scratching or clawing is considered normal wear and tear and is not covered under our Limited Lifetime Warranty.

Our fabrics are scratch-resistant, not scratch-proof. These terms represent different levels of protection:

Scratch-Resistant (What We Offer)

• Protects against minor scratches and light abrasions
• Resists casual, everyday wear from normal use
• May show damage from repeated abrasions or high-intensity scratching
• Offers durability for typical household conditions

Scratch-Proof

• Guaranteed protection against repeated abuse from sharp objects
• Withstands continuous, intensive scratching without any visible wear
• Provides absolute resistance to all types of scratch damage

Summary: Our scratch-resistant fabrics provide excellent protection for everyday use but are not indestructible. They will resist minor scratches and normal wear, but prolonged or aggressive scratching may cause visible damage.

Our fabrics are designed to withstand everyday wear, but pet claws and pet urine can still cause damage.

Best Fabric for Pet Owners: Premium Performance Velvet

We recommend our Premium Performance Velvet for households with pets because:

• Short, flat woven pile provides fewer opportunities for claws to catch
• Exceptionally thick fabric offers superior scratch resistance
• No loose threads or raised weaves for pets to pull or rip

Pet Urine Care Instructions

Cat urine has high acidity (low pH) and stains fabric quickly. Follow these steps:

1. Immediate Response: Wipe down urine immediately or remove covers for washing
2. Machine Washing: Use stanadrd detergent (non-bleach) in washing machine (cold water - gentle cycle)
3. Stubborn Stains: Consider professional dry cleaning for extensive stains

Replacement Covers Available

All covers are designed to be replaceable. If pet damage occurs, you can purchase:

• Individual replacement covers
• Complete cover sets

Contact us at sales@7thavenue.co to order replacement covers.

Warranty Notice

Damage caused by pet claws or pet urine is considered normal wear and tear and is not covered under our Limited Lifetime Warranty.

If your cushions or fabrics are damaged or destroyed by a pet, replacement parts are available for purchase. Individual cushions, fabric covers, and components can be ordered separately.

To order a replacement item, please contact our sales team at sales@7thavenue.co, and a Sales Consultant will assist you.

Pet paw dirt is usually easy to clean. Light dirt or dust from paws can typically be brushed or wiped off with a dry paper towel or soft cloth.

If the dirt marks are more stubborn, spot cleaning can be used following the fabric care guidelines.

Our fabrics are stain-resistant, not stain-proof. This means that while they help repel stains, substances like mud or pet urine can stain the fabric if they are tracked onto the sofa and left for an extended period of time. Prompt cleaning greatly reduces the chance of staining.

Yes. Our sofa fabrics are certified under the OEKO-TEX standard, meaning they have been independently tested and verified to be free from many commonly restricted harmful chemicals that may affect human health and the environment.

In addition:

• Our fabrics are PFAS-free, including PFOA and PFOS
• They are free from formaldehyde, melamine derivatives, and APEOs
• Our sofas do not contain added flame-retardant chemicals, in compliance with applicable California furniture and upholstery regulations

These measures are intended to reduce exposure to certain chemicals of concern, which many families consider when choosing furniture for homes with babies and children.

For more information, see the Non-Toxic & PFAS-Free section of our FAQ page.

You can also watch our Kid- & Pet-Friendly Sofa Care Guide here: https://bit.ly/7thAvenueKidsandPets

Yes. Our fabrics are water-repellent and generally handle juice spills, such as orange juice, very well. Most juice spills can be wiped away promptly or removed by taking off the covers and machine washing them.

Food and fruit stains may not be repelled in the same way as liquids. If food or fruit is spilled, we recommend removing and washing the covers as soon as possible. Most food, fruit, and even oil-based stains can be removed by machine washing with cold water and a gentle detergent. For heavier or set-in stains, professional dry cleaning is recommended.

OEKO-TEX certification means our fabrics have been independently tested and verified to be free from the most common harmful chemicals that can impact human health and the environment.

Our fabrics are certified under the OEKO‑TEX standard, which sets strict safety limits for substances such as toxic chemicals, heavy metals, and allergens.

You can verify our certification directly through the official OEKO-TEX Label Check tool:

1. Visit https://www.oeko-tex.com/en/label-check
2. Enter our certificate number: BD015 173825 TESTEX

No. Our stain-resistant fabrics do not contain PFAS, PFOA, or PFOS, which are commonly referred to as “forever chemicals.”

Instead of using fluorine-based treatments, we use a C0 Durable Water Repellent (DWR) coating. C0 DWR is PFAS-free and is made from a dispersion of fat-modified compounds and paraffin. This treatment allows liquids to bead on the fabric surface, helping make spills easier to clean while maintaining a soft, smooth feel.

C0 DWR is considered a safer alternative to fluorine-based DWR treatments because it does not rely on persistent PFAS chemicals and is designed to break down more readily in the environment.

Yes, we do! Please find our independent lab report here https://drive.google.com/file/d/1_KRfNcmgLcEvjBSOogpp2MpfXQWjwD2P/view?usp=drive_link

On Page 3 of the report, you can see that our fabrics are undetected for PFOA and PFOS, the two major types of PFAS. Please refer to Page 13 and Page 14 for terminology reference.

Our sofas and fabrics are made without several commonly cited harmful chemicals, including:

• PFAS (including PFOA and PFOS)
• Formaldehyde
• Melamine derivatives
• APEOs (alkylphenol ethoxylates)

In addition, our sofas do not contain added flame-retardant chemicals. Our products comply with applicable California furniture and upholstery regulations, which restrict the use of certain toxic flame-retardant chemicals.

If you believe you may be allergic to any materials used in our sofas, please contact our support team at support@7thavenue.co for assistance before or after purchase.

For reference, our sofas commonly contain the following materials:

• Wood
• Polyester
• Down-alternative fill
• Plywood
• Microfiber
• Chenille
• Paraffin (used in PFAS-free DWR fabric treatments)

If you have known material sensitivities or allergies, we recommend reviewing this list carefully and consulting a medical professional if needed before use.

Contact support@7thavenue.co for complimentary additional fill packets for your back cushions.

To adjust your back cushions, follow this step by step video: https://www.youtube.com/watch?v=ox77AMwEmwE

Yes, our seat cushions are adjustable just like our back cushions.

Our seat cushions feature a multi-layer premium foam core wrapped in Down Alternative fill, similar to high-end mattress construction. They are engineered for the perfect balance of comfort and support.

Memory Foam Blend

• Super soft, high-density memory foam
• Provides extra comfort and bounce
• Conforms to body shape
• Premium feel and responsiveness

High-Resiliency Foam (Support Core)

• Highest-grade polyurethane foam
• Extremely elastic and durable
• Distributes pressure evenly across entire surface
• Expected lifespan: 10+ years
• Maintains shape and support over time

Down Alternative Wrap

• Ultra-fine Down Alternative fill
• Wraps around foam core layers
• Soft, luxurious feel

Shell Casing (Outer Layer)

• Protective fabric encasement
• Contains all internal layers

Foam Density rating is 3.2 Lbs Per Cubic Foot (PCF). In the scale of cushion ratings, this places our cushions in the high-longevity, high-density category.

No. Our cushions are designed to maintain their shape and do not require frequent fluffing.

They use a premium down-alternative fill, which is hypoallergenic, vegan, and cruelty-free. Unlike traditional down feather cushions, this fill helps the cushions hold their shape after regular use.

In addition, our seat cushions contain a memory-foam and high-density foam blend that is engineered to bounce back after sitting. This construction helps the cushions retain their fullness and appearance without ongoing fluffing.

No. Our seat cushions are secured to the base with Velcro, which helps prevent them from sliding during normal sitting and lounging.

Please note that older versions of our sofas did not include Velcro-secured cushions. If you own an earlier version, you may be eligible for a cover upgrade that adds Velcro attachment to the seat cushion covers.

For assistance with cover upgrades, please contact support@7thavenue.co.

Yes. Our velvet fabrics are one of the softest velvet fabrics in the entire industry.

Yes. Our velvet fabrics are pet-friendly and are the most scratch-resistant fabric option we have. They feature a short, flat, non-woven pile, which makes them less appealing for pets—especially cats—to scratch or dig into.

Scratch Resistance Features:

• Short, flat pile construction
• Non-woven texture
• Tight weave prevents claw penetration
• Less enticing for cats to scratch
• No loose threads or raised weaves to grab

Durability Specifications:

• 100,000 double rub count (exceptionally high)
• More resistant to pilling and abrasions

Pet Hair Removal Benefits

• Pet hair and fur do not stick to fabric
• Short, flat pile prevents hair embedding
• Easily removed with lint roller
• Simple wipe-down keeps fabric clean
• No deep vacuuming required

Replacement Cover Option

All covers are replaceable if pet damage occurs:

• Purchase individual covers or complete cover sets
• Contact: sales@7thavenue.co

Warranty Information

Pet damage is not covered under our Limited Lifetime Warranty, including:

• Scratches from claws
• Pilling from digging
• Stains from pet accidents
• Any pet-related wear and tear

Our velvet fabrics are extremely durable. They have a rub count of 100,000 which exceeds commercial grade standards.

Our velvet fabrics are engineered with short flat piles that make them incredibly durable yet extremely soft.

Our storage seats feature hidden zipper access with soft-close hinges for quiet, smooth operation while maintaining a seamless modular design. Available in every seat (including ottomans) and every depth (Classic, Extra-Deep, Slim Classic, and Slim Extra-Deep)

Key Features

Hidden Zipper Access

• Discreet zipper closure with easy open and close
• Maintains clean, streamlined appearance
• No visible hardware disrupts aesthetics

Soft-Close Hinge Mechanism

• Quiet and smooth operation (no slamming and safe for fingers)
• Prevents damage to contents
• Premium quality hardware

Modular Compatibility

• Same connection system as standard non-storage seats
• No special assembly required
• Seamless integration with existing configuration

The storage compartment is located inside the seat base and is designed for discreet access.

To open the storage:

• Unzip the seat base fabric cover
• Use the sewn-in fabric handle to lift the seat lid

The storage seat uses a soft-close hinge, allowing the lid to open and close smoothly and quietly while reducing slamming and pinch points.

Our storage seats utilize a soft-close hinge that is mounted to the interior of the frames.

Yes. Storage seats are designed to be as comfortable as non-storage seats.

They use the same internal spring system as standard seats, so comfort is not compromised. Storage seat bases and ottomans also feature premium down-alternative cushions that are hypoallergenic, vegan, and cruelty-free, along with a memory foam blend for added comfort and support.

The lid weighs approximately 13lbs.

Yes, the storage seats can weigh up to 80lbs

The storage capacity for our frames is equivalent to 3,774 cubic inches. The interior dimensions are:

• Width: 30.5”
• Depth: 22.5”
• Height: 5.5”

Storage seats are designed for storing household essentials that help keep your living space organized.

These frames are intended for adult use only. We do not recommend storing children’s toys or items that children may need to access without supervision.

You can add the storage option before purchase, before shipping, or even after your order arrives, either online or in a showroom.

Pre-Purchase

Online :

• After selecting your fabric color and seating depth, you can add the storage option to any seat in your configuration
• Storage can be added to one seat or multiple seats, depending on your preference

In-Showroom:

• Your consultant can recommend the best layout and storage options that fit your space.

Pre-Shipment

• If your order has been placed but has not yet shipped, you may still be able to add the storage option.
• To add storage to your order, contact our support team at support@7thavenue.co. Please note that any changes made before shipment will result in a new lead time, which will replace the original quoted lead time.

Post-Shipment

Within 30 days of delivery:

• Contact our support team to place a new order for the storage option and return your existing frames as part of the exchange process

After 30 days from delivery:

• Contact our support team to purchase additional storage components
• Your support representative will issue an invoice for the modular pieces you would like to replace with the storage option

Our Slim Classic frames are the newest addition. Designed with the same balanced proportions and comfort as our Extra-Deep seats, they feature a more compact footprint — ideal for maximizing space while maintaining the refined look and elevated comfort 7th Avenue is known for.
Slim Classic Dimensions:

Total depth with back: 39"
Seat depth: 30"
Seat width: 30”
Seat height: 18

Our Slim Extra Deep dimensions are as follows:
Total depth with back: 47”
Seat Width: 30”
Seat height: 18”

Yes, storage frames are available in our Slim Extra Deep configurations.

Yes, all of our seats are interchangeable and can the configurations can be mixed.

We use 100% Quick Dry Foam for all of our outdoor seat cushions. Quick dry foam has been specifically designed for outdoor use in residential applications.

Yes, they do. We use a proprietary galvanized steel spring that delivers all-day comfort that rivals our legendary indoor sofas and sectionals.

Our frame dimensions are outlined below

• Seats W: 36 x L:30 x H: 8”
• Side: W: 6” x 31” x 26”
• Back: W: 36” x L: 1” x H: 26”

Yes. Our aluminum frames are powder-coated.

The powder-coated finish helps protect the aluminum from rust, corrosion, fading, and warping, while requiring minimal maintenance

No, direct sun exposure will not damage the powder-coat finish.

Yes, our powder coat finish contains polyester.

Yes. Direct sun exposure can cause the frames to become warm or hot to the touch.

We recommend exercising caution before touching frames that have been exposed to direct sunlight, especially with bare skin.

Yes. Our outdoor fabrics are designed to be water-repellent and stain-resistant, similar to our indoor performance fabrics.

Water-repellent fabrics help liquids bead on the surface, while stain-resistant properties make spills easier to clean. These features make the fabrics suitable for everyday outdoor use and easier maintenance.

Please note that water-repellent and stain-resistant does not mean waterproof or stain-proof. Prompt cleaning is recommended for best results.

Yes, our fabrics are BOTH OEKO-TEX certified and GreenGuard Gold Certified, ensuring they meet high safety and environmental standards. These certifications guarantees that our fabrics are free from harmful chemicals, making them safe for you and your family while providing you with maximum protection from spills and stains.

Our fabrics are designed for everyday use and are easy to clean. The recommended spot cleaning method depends on the type and severity of the scuff or stain.

Three-Level Cleaning Method

Use the appropriate cleaning level based on stain type and severity:

Level 1: Light Surface Dirt (Dry Paper Towel Cleaning)

Best for:

• Shoe scuff marks
• Surface dust
• Light dirt sitting on top of fabric
• Dry debris

Cleaning Method:

1. Take a dry paper towel
2. Bunch it into a ball
3. Scrub the marked area with and against the grain
4. Dirt should brush away easily

Why this works: Most light marks sit on the surface and don't penetrate the fabric.

Level 2: Stubborn Marks (Gentle Wipe Cleaning)

Best for:

• Stubborn scuff marks
• Light stains that won't dry-wipe away
• Surface marks that need mild cleaning
• Most common household stains

Recommended Products:

• Clorox wipes (Bleach-free gentle cleaning wipes)
• Baby wipes (mild and safe)
• Other gentle wet wipes with mild cleaning agents

Cleaning Method:

1. Take a gentle wet wipe (Clorox or baby wipe)
2. Bunch it into a ball
3. Scrub the stained area with and against the grain
4. Ensure full coverage of the scuffed area
5. Let the area sit and air dry
6. Repeat if needed for better results

Why this level: Mild cleaning agents effectively remove most stains without damaging fabric or water-repellent coating.

Level 3: Persistent Stains (Dawn Soap Spot-Cleaning)

Best for:

• Persistent marks that won't wipe away
• Deep-set stains
• Oil-based stains
• Stubborn food or beverage stains

Materials Needed:

• Dawn dish soap (small amount)
• Warm water
• Clean paper towel or cloth
• Small dish or bowl

Step-by-Step Cleaning Method:

Step 1: Prepare Soap Solution

1. Pour small amount of Dawn dish soap into dish
2. Mix with warm water until soapy consistency
3. Solution should be diluted, not pure soap

Step 2: Apply and Scrub

1. Dip towel into soapy water
2. Let towel soak thoroughly
3. Scrub stained fabric area with and against the grain
4. Work the soap into the stain

Step 3: Rinse

1. Rinse towel with clean warm water
2. Wring out excess water
3. Scrub fabric again with wet (soap-free) towel
4. Ensure no soap residue remains on fabric

Step 4: Air Dry

1. Let fabric air dry completely
2. Do not use heat or hairdryer
3. Allow natural drying time

If you find that any of the above methods did not work, you can always remove the cover and machine wash or dry clean them.

Yes. Outdoor fabric covers are machine washable.

Before machine washing, we recommend spot cleaning first. If spot cleaning does not remove the stain, follow the steps below.

How to machine wash outdoor fabric covers:

1. Remove the fabric covers only (do not wash cushion inserts).
2. Use a washing machine set to Gentle or Delicate cycle.
3. Wash with cold water only.
4. Use a regular, mild detergent.
5. Do not use bleach, bleach alternatives, or detergent pods containing bleach.

Important: Cushion inserts are not washable and should not be placed in the washing machine.

Drying instructions:

• Air dry (recommended). Hang dry overnight for best results.
• If using a dryer, select Tumble Dry – low or No Heat.
• Do not use any high-heat setting, as heat may shrink or damage the fabric.

After drying:

You may gently steam the covers to restore a smooth appearance. Hold the steamer 3–6 inches away from the fabric and avoid direct contact.

Our outdoor fabrics have a rub count of up to 50,000 double rubs.

Rub count measures a fabric’s resistance to abrasion during repeated use. A higher rub count indicates greater durability and resistance to wear.

A rub count of 50,000 is considered suitable for high-traffic residential use and supports long-term performance under regular seating.

Our aluminum frames are designed to be durable and heavy duty so they can easily withstand the elements. Please find the corresponding weights for each frame below:

• Seat: 50lbs
• Back: 15lbs
• Arm: 24lbs

We offer a 30-day exchange window starting from the date your sofa is assembled.

Within the first 30 days, you may request:

• One configuration change, or one fabric color exchange
• Requests must be submitted within 30 days of assembly.

Important terms and conditions:

• Only one exchange or configuration change per order is permitted
• All changes are subject to a new quoted lead time
• Lead times for exchanges may be longer than lead times shown on the website for new orders, due to fabric and component availability
• Configuration changes may result in additional charges or credits, depending on the components selected
• Upgrading from Standard to Premium fabrics requires payment of the price difference

All indoor modular sofas are backed by a Limited Lifetime Warranty that covers all construction-related components.

Warrantied components include:

• Wood Frame
• Springs
• Legs
• Hardware Components

This warranty covers manufacturer defects in construction.

What is not covered:

• Normal wear and tear
• Cushions
• Fabric wear, stains, or cosmetic damage

If there is a manufacturer defect in the cushions or fabrics, our team will assist with a replacement as needed.

How to request warranty service:

To submit a warranty claim, contact our Support Team at support@7thavenue.co and provide your original receipt or order number.

Additional terms:

• An original receipt or order number is required for all warranty claims
• Products purchased through secondary or resale markets are not eligible for warranty coverage

All of our modular sofas are backed by a Limited Lifetime Warranty covering the sofa’s construction. Construction includes the frame, wood, springs, and hardware.

Our warranty does not cover normal wear and tear on cushions or fabrics. However, if there is a manufacturer defect in the cushions or fabrics, our team will gladly assist with a replacement as needed.

To request warranty assistance, please contact our Support Team at support@7thavenue.co.

Please note:

• An original receipt or order number is required for all warranty claims
• Products purchased through secondary or secondhand markets are not eligible for warranty coverage and will have their warranties voided

All outdoor modular sofas are backed by a Limited Lifetime Warranty covering construction-related components.

Covered components include:

• Teak frames
• Aluminum frames
• Hardware

This warranty covers manufacturer defects that affect structural integrity.

What is not covered:

• Normal wear and tear
• Cushions and fabrics (unless there is a manufacturer defect)
• Surface cracks in teak that do not affect structural integrity
• Cosmetic blemishes or finish changes
• Natural color variation or weathering

If there is a manufacturer defect in cushions or fabrics, our team will assist with replacements as needed.

How to request warranty service:

To submit a warranty claim, contact our Support Team at support@7thavenue.co and provide your original receipt or order number.

Additional terms:

• An original receipt or order number is required for all warranty claims
• Products purchased through secondary or resale markets are not eligible for warranty coverage

Outdoor Use Disclaimer

Outdoor furniture materials, including teak, naturally change over time when exposed to outdoor conditions. Color variation, surface texture changes, hairline cracks, and cosmetic aging are normal and do not affect structural integrity. These changes are not considered defects and are not covered under warranty.

To maintain the appearance and longevity of your outdoor sofa, we recommend:

• Following all care and cleaning guidelines
• Using protective covers when not in use
• Minimizing prolonged exposure to extreme weather conditions

Failure to follow recommended care instructions may impact warranty eligibility.

We offer complimentary returns within 10 days of complete delivery of your order.

If returned within this 10-day window:

Refund Amount

• Full merchandise value refunded
• Minus: Shipping fees (if applicable)
• Minus: Assembly fees (if applicable)

Refunds are typically processed within 72 hours after all returned items are received and pass quality inspection at our warehouse. All items in the order must be returned before a refund can be issued.

Additional terms:

• Refunds are issued only to the original payment method
• Orders shipped using a freight forwarding service are not eligible for return

We do not offer full product exchanges. However, we offer complimentary fabric color exchanges within 30 days of delivery.

If you would like to change your fabric color, contact our Support Team at support@7thavenue.co or reach out to your dedicated Sales Consultant to initiate the exchange.

Important exchange terms:

• Fabric exchanges are limited to one exchange per order
• A new quoted lead time applies to all fabric exchanges
• Due to limited fabric availability, exchange lead times may be longer than lead times shown on the website for new orders
• Upgrading from Standard to Premium fabric requires payment of the price difference

Exchanges from Standard to Premium fabric will incur an additional charge of the difference in price.

To upgrade to an Extra Deep seating configuration, please contact your dedicated Sales Consultant or email our sales team at sales@7thavenue.co.

Our team will provide a quote and updated lead time for the Extra Deep upgrade based on your existing configuration.

You can book a showroom appointment directly on our website.

1. Visit: https://7thavenue.co/pages/find-a-showroom
2. Scroll down and select the showroom you would like to visit
3. Click “Book an Appointment”
4. Choose your preferred date and time

If you need help booking an appointment, please contact our sales team at sales@7thavenue.co, and they will assist you.

No. Appointments are not required to visit our showrooms, and walk-ins are welcome during regular business hours.

However, booking an appointment is recommended. Scheduled appointments pair you with a dedicated Sales Consultant who can provide a full product demonstration (including spill test), answer questions, and help you find the best configuration for your space.

Yes. Walk-ins are welcome at all of our showrooms during regular business hours.

If you visit without an appointment, a Sales Consultant may already be assisting another customer. Appointments are given priority, but our team will do their best to help you as availability allows.

Yes, we love dogs! All of our fabrics are pet-friendly so they are welcome to visit with you at any of our showrooms. We do ask that you be mindful of the other guests in the showroom when bringing your pets with you and ensure they are on a leash.

You can cancel or reschedule your appointment directly from your appointment confirmation email.

1. Open your confirmation email
2. Click the “Cancel” or “Reschedule” link at the bottom of the email
3. Select a new date and time, if rescheduling

You can also reply directly to the confirmation email to contact your assigned Sales Consultant, or email our sales team at sales@7thavenue.co for assistance.

Yes, we offer complimentary swatches in all fabric types and colors. Request your fabric swatches here: https://7thavenue.co/pages/request-swatches

Due to high demand, we can only send one swatch per color at this time.

Yes, our swatches have the same water-repellent and stain-resistant features as the fabrics on our sofas.

Yes, once your swatches have shipped our fulfillment team will send you a tracking link. All swatches ship via FedEx envelope.

Please reach out to sales@7thavenue.co and we will look into why they have not shipped and ensure you receive your swatches.

We offer financing options through our third-party partner, Affirm and Shop Pay. All underwriting and offers are provided directly by these partners and outside of the management of 7th Avenue.

If you do not see the financing options under the credit card payment section on the Checkout page, please double-check that you are not logged into Shop Pay.

If you are, the options will not appear and you will need to log out by clicking “Continue as a guest” on the checkout page. If this does not work, please contact sales@7thavenue.co for support.

Our financing program is managed by third-party partners, please check their FAQ page to ensure you have the latest information on how they evaluate applications. Please find the links here:

• Shop Pay: https://help.shop.app/en/shop/shop-pay-installments/overview
• Affirm: https://helpcenter.affirm.com/s/

Our third-party partners Shop Pay and Affirm do a “soft” check on your credit. Therefore, simply applying for financing will not impact your credit score. For additional questions about this, please see the following pages:

• Shop Pay: https://help.shop.app/en/shop/shop-pay-installments/overview
• Affirm: https://helpcenter.affirm.com/s/

We do not have specific information or involvement in the underwriting process of our third-party financing partners.

If you do not see favorable options for financing, please try adjusting the duration of the loan. We also encourage you to see what offer the different platforms offer you and you are free to evaluate the best offer that works for you, including by your credit card provider.

Our financing program is managed by third-party partners. Please check the following links for the most up-to-date information on late payments with our partners:

• Shop Pay: https://help.shop.app/en/shop/shop-pay-installments/overview
• Affirm: https://helpcenter.affirm.com/s/article/late-payments

If you return the sofa or cancel your order, the refund will be applied to the balance of the loan. For cancellations, this would close the loan out in its entirety. For returns, the shipping fees collected would not be returned, leaving a small balance to pay off.

Lead times are displayed on the individual product page. After selecting your seating depth and fabric color on the product page, the lead time will automatically update to reflect your specific selection before you purchase.

Once your order is placed, the quoted lead time can also be found in the “Notes” section of your order confirmation email.

Important Information

• Lead times fluctuate based on fabric availability and product configuration
• Always check the product page for the most accurate, up-to-date lead time
• Lead times are specific to your exact fabric and configuration choices

No. The quoted lead time refers only to the time from purchase until your order ships from our Los Angeles warehouse. It does not include shipping transit time.

Once your order ships, typical in-transit times are:

• West Coast: 1–3 business days
• Central U.S.: 2–4 business days
• East Coast: 4–7 business days

Transit time begins once the shipment has been scanned by the carrier.

Your Original Lead Time Remains Valid

If you see a shorter lead time on the website after placing your order, your original quoted lead time at the time of purchase still applies and will not change

We fulfill all orders on a first-in, first-out basis. Your order maintains its original place in the fulfillment queue based on your purchase date.

Expedited Shipping
No. We do not offer expedited shipping.

Order Processing Method

All orders are processed and fulfilled in the order they are received. We work to ship each order within the lead time quoted at purchase, and orders cannot be prioritized or expedited ahead of others.

You can place an order online through our website or with a dedicated Sales Consultant.

If you need help with design, configuration, or product questions, contact our sales team at sales@7thavenue.co to receive assistance or be connected with a Sales Consultant.

Yes. You can purchase individual modular pieces to expand or reconfigure your existing sofa at any time.

To add modular components or receive help with design and compatibility, please contact our sales team at sales@7thavenue.co.

To purchase new, replacement, or different color fabric covers, please contact our sales team at sales@7thavenue.co.

A Sales Consultant will help identify the covers you need and provide an invoice to complete your order.

Yes, you can change your payment method after placing an order.

How to Change Payment Method

Contact sales@7thavenue.co with:

• 
  Your order number
  
• 
  Requested new payment method
  
• 
  Lead time: Honors original order date (no change)
  
• 
  Can I combine different discounts?
  No, you cannot combine multiple discounts on a single order.
  If you are eligible for multiple discounts, the highest discount rate automatically applies. Only one discount can be used per order.
  

Eligible Shipping Locations

✓ 48 Contiguous United States:

• All mainland U.S. states
• Excludes Alaska and Hawaii
• Residential addresses
• Commercial/business addresses

Where we do not ship

• Non-Contiguous U.S. Territories
• Puerto Rico
• Canada
• Mexico
• International destinations

We also do not ship to:

• PO Boxes
• APO/FPO addresses

All orders ship via FedEx Ground from our Los Angeles, California warehouse. You will receive tracking information once your order ships.

Shipping is calculated as a flat rate at checkout based on your delivery address.

Once your order has been handed off to FedEx, you will receive an email with your tracking link so you can monitor the delivery status.

Modular sofas ship in individual boxes via FedEx Ground from our Los Angeles warehouse. Each component is packaged separately in 7th Avenue branded, double-walled corrugated boxes.

Typical box weights:

• Seat modules: approximately 45 lbs each
• Storage Seat Models: approximately 75lbs each
• Arms and backs: approximately 25 lbs each
• Fabric cover box: approximately 25–45 lbs (varies by configuration size)

Boxes are designed to be easier to move individually compared to traditional one-piece sofa deliveries.

By default, our shipments require a direct signature upon FedEx delivery. Please ensure someone is available at the delivery address when the packages arrive.

If you prefer delivery without a signature, contact us before your order ships so we can request removal of the signature requirement.

Who can sign?

FedEx will accept a signature from any person present at the delivery address. The named shipping recipient does not need to be the one who signs.

For additional details about FedEx signature options, please refer to the FedEx Signature Services page: https://www.fedex.com/en-us/delivery-options/signature-services.html

If signature is required but you won't be home, you can authorize FedEx to release the package without a signature using FedEx's delivery authorization options. FedEx will typically attempt delivery up to three times.

Options If You Won't Be Home:

• 
  Option 1: Using FedEx Delivery Manager (signup for free fedex.com/delivery)
  
  Allows you to authorize release without signature
  Customize delivery preferences
  Redirect packages to FedEx location for pickup
  Schedule delivery for specific day
  Receive delivery alerts
  
  
• 
  Option 2: Sign FedEx Door Tag (after delivery has been attempted)
  
  Find the door tag
  
  Check front door, porch, and mailbox area
  Left after first delivery attempt
  
  
  Read instructions
  
  Tag list delivery attempt & shows next delivery attempt date
  Provides authorization options
  
  
  Sign the tag
  
  Sign on designated line (Authorizes release on next attempt)
  Write any special instructions (e.g., "Leave at side door")
  
  
  Leave tag visible
  
  Place signed tag where driver can see it (Front door/porch, or designated spot)
  Driver picks up tag and delivers package
  
  
  
  Important: Tag authorizes delivery without signature for remaining attempts.
  
• 
  Option 3: Redirect to FedEx Location (Hold for Pickup)
  
  Use FedEx Delivery Manager or call FedEx
  Request "Hold at FedEx Location"
  Package redirected to nearby FedEx facility
  Pick up at your convenience during business hours
  
  
• 
  Option 4: Schedule Delivery (Choose Your Delivery Day)
  
  Through FedEx Delivery Manager:
  
  Select "Schedule Delivery" option
  Choose date when you'll be home
  Select time window (if available)
  Confirm scheduling
  
  
  
  

Availability of these options depends on FedEx policies for your shipment.

If you prefer to remove the signature requirement entirely, please contact us before your order ships.

For full details, refer to the FedEx Signature Services page:https://www.fedex.com/en-us/delivery-options/signature-services.html

Once your sofa leaves our Los Angeles warehouse and is scanned by FedEx, you will receive an email with your FedEx tracking link. The tracking page will display the estimated delivery date for your shipment.

Typical transit times after FedEx scan:

• West Coast: approximately 1–3 business days
• Central U.S.: approximately 2–4 business days
• East Coast: approximately 4–7 business days

Tracking details:

• You will receive a master tracking number for the full shipment
• Each individual box will also have its own tracking number

Transit times are estimates and may vary based on carrier conditions.

If no one is available at delivery, FedEx will typically attempt delivery up to three times.

If you cannot be present for these attempts, you may:

• Use the “Manage Delivery” option in your FedEx tracking link, or
• Contact FedEx directly to request a vacation hold or delivery change

If you anticipate an issue with delivery, please contact support@7thavenue.co as soon as possible so we can help coordinate with FedEx when possible.

FedEx delivers your order using standard ground delivery service.

Packages will be left at the normal delivery location for your address (such as your front door, porch, mailroom, or building receiving area). FedEx drivers are not able to bring boxes inside your home or place them in specific interior rooms.

If you need in-home placement and assembly, please consider selecting White Glove Delivery where available.

Please plan accordingly to move the boxes inside after delivery.

No. FedEx ground delivery is not required to deliver packages directly to individual apartment units.

In most apartment buildings, packages are typically delivered to the:

• Mailroom
• Package room
• Front desk
• Building entry area

FedEx drivers are generally not required to carry boxes upstairs, into elevators, or to specific units.

If you are unsure how deliveries work at your building, please contact support@7thavenue.co and we can help review possible alternatives.

If the outer boxes arrive damaged, first open the packages and inspect the contents.

If the items inside are not damaged:

You may proceed with normal assembly.

If any items are damaged:

1. Take clear photos of the damage (including the box and the product).
2. Email the photos to support@7thavenue.co.
3. Include your order number if available.

Our team will review the issue and coordinate any necessary replacements.

Prompt reporting helps us resolve transit damage more quickly.

In some cases, FedEx may complete your shipment as a partial delivery. Because modular sofas ship in multiple boxes, deliveries are sometimes split and may arrive within 1–2 days of each other.

Step 1: Check your tracking

Open your FedEx tracking link and:

• Review the master shipment and each individual box
• Scroll down to see the total number of packages expected
• Look for boxes marked “Out for Delivery” or still in transit

Step 2: Wait briefly for remaining boxes

If some boxes are still in transit, they typically arrive within 1–2 days of the first delivery.

Step 3: Contact support if boxes are still missing

If any packages are still missing after 1–2 days, email support@7thavenue.co with your order details. Our team will follow up with FedEx and help resolve the issue.

No. Traditional White Glove delivery is not included for orders located outside of Southern and Northern California.

Standard shipping

Orders outside of Southern California ship via FedEx Ground. FedEx provides curbside/standard delivery only and does not deliver packages inside your home.

Assembly option (outside local delivery areas)

If you purchased Assembly Service and are located outside our local delivery network, we coordinate in-home assembly through third-party providers (such as TaskRabbit or Thumbtack).

Availability of local White Glove–style services may vary by location.

7th Avenue Signature White Glove Delivery is a premium, full-service in-home delivery experience that includes professional delivery, setup, and clean-up.

What's Included in Signature White Glove Delivery:

1. Thoughtful Arrival

• Protective shoe covers worn by all team members
• Hand-washing protocols before handling fabrics
• Professional, respectful service

2. Precision Assembly

• Sofa delivered directly to your room
• Professional unboxing in your home
• Complete assembly, setup, and adjustments as needed
• Placement in your desired location

3. Finishing Touches

• Fabric covers professionally steamed
• Cushions adjusted and aligned
• Showroom-quality presentation
• Ready to use immediately

4. Complete Clean-Up

• All packaging materials removed
• Boxes and debris hauled away
• Light vacuuming performed as needed
• Space left clean and ready for you to enjoy

5. Product Education

• Guided walkthrough of your sofa
• Configuration instructions
• Fabric care best practices
• Usage tips and recommendations
• Questions answered on-site

Please note: Signature White Glove Delivery does not include moving or removing existing furniture.

Signature White Glove Delivery is available in two California regions

Southern California

• Available within 40 miles of Los Angeles

Northern California

• Available within 40 miles of Hayward, CA

Services included:

• Professional in-home delivery
• Complete unboxing
• Full assembly in your home
• Packaging and debris removal

Service limitations:

• Move existing furniture
• Remove old furniture from your space
• Provide furniture disposal services

Scheduling process:

• Once all items in your order arrive at our warehouse, we will contact you to confirm your delivery address
• 24–48 hours after address confirmation, you will receive a notification to schedule delivery through our self-scheduling system
• On the day of delivery, the team will provide a delivery time window and a 30-minute arrival call
• Eligibility:
  
  Southern California: Available within 40 miles of Los Angeles.
  Northern California Available for customers located 40 Miles of Hayward, CA
  
  
• Services Provided:
  
  Local delivery includes unboxing, assembly, and removal of packaging.
  
  
• Limitations:
  
  The team will not move or remove existing furniture.
  
  
• Scheduling:
  
  When all of the items for your order have arrive at our warehouse, we will reach out to confirm your delivery address. Approximately 24-48 hours after confirmation of delivery address, you will received a notification to schedule your order through our self-scheduling system.
  
  
• On the day of delivery, the team provides a time window and a 30-minute prior arrival call.

Scheduling your 7th Avenue Signature White Glove Delivery is a completely automated 2-step process.

Step-by-Step Booking Process

Step 1: Warehouse Arrival and Address Confirmation

• Once all of your items arrive at our warehouse
• We will reach out to confirm your delivery address and verify all details are correct

Step 2: Self-Scheduling Access (24-48 hours later)

• Once your address is confirmed, you will receive a link with access to our self-scheduling system
• Use the self-scheduling system to select your preferred date and time
• After your selected day and time has been booked, you will receive a confirmation of the booking day and time.

If you have questions or need assistance at any point, contact our support team at

**support@7thavenue.co** or call +1 (877) 644-1506

The Signature White Glove Delivery team will notify you through two types of communication on your delivery day:

1. Time Window Notification (Morning of Delivery)

• Receive a delivery time window for the day
• Example: "Your delivery will arrive between 2:00 PM - 5:00 PM"
• Window accommodates potential schedule adjustments

2. 30-Minute Courtesy Call (Before Arrival)

• Team contacts you approximately 30 minutes before arriving
• Confirms they are en route to your location
• Final heads-up before delivery

Need to Reschedule on Delivery Day?

If you have an emergency and need to change or reschedule:

Immediate Contact Required:

• Phone: +1 (877) 382-7751 (call immediately)
• Email: support@7thavenue.co

Important: Contact us as soon as possible to avoid missed delivery and ensure accommodations can be made.

In rare cases, unexpected local delivery delays can occur even within the scheduled time window.

If this happens, please contact us immediately at +1 (877) 644-1506 and request to speak with our Local Operations team. Our team will check directly with the delivery drivers and provide an update on their arrival status.

No. The Local Delivery team can only work on 7th Avenue products.

Their services include carrying your 7th Avenue items into your home, unboxing, assembling the sofa, and removing packaging materials. Due to insurance and liability requirements, the delivery team cannot move, remove, or dispose of existing furniture or assist with tasks unrelated to your 7th Avenue order.

Assembly service is available for a fee but not automatically included with your order. It is an optional add-on.

If selected, assembly will be completed by a verified third-party professional from platforms such as TaskRabbit or Thumbtack. These professionals are background-checked through their respective platforms. Our team coordinates directly with the assembler to provide proper instructions for assembling your sofa.

After your sofa has arrived and all boxes are placed in the room where assembly will occur, email support@7thavenue.co to schedule your Assembly Service appointment.

Our Assembly Concierge team will coordinate the appointment from start to finish.

Assembly is performed by a verified third-party professional from platforms such as TaskRabbit or Thumbtack. These professionals are background-checked through their respective platforms, and our team provides configuration-specific assembly instructions before they arrive.

Assembly appointments are typically scheduled within 24 hours of your initial request, depending on local assembler availability.

Same-day assembly is not guaranteed. Due to variable FedEx delivery windows and third-party scheduling constraints, same-day appointments may not be available.

Additional scheduling details:

• Availability depends on local third-party assembler capacity
• Specific requested dates and times may not be available
• Assemblies cannot be scheduled after 5:00 PM local time
• Assembly service is not available on certain holidays or blackout dates

Yes. If you purchased Assembly Service but choose to assemble the sofa yourself, you may request a refund for the Assembly Service fee.

To receive a refund, contact our support team and inform us that assembly was completed independently.

Assembly Service is not guaranteed in all areas.

In some rural or remote locations, third-party assembler availability may be limited. While we make every effort to coordinate assembly, service cannot be guaranteed in every location.

If we are unable to secure an assembler in your area:

• The Assembly Service fee will be refunded
• Our team will provide guidance to help you complete the assembly yourself

Cancellation Policy Overview

You can cancel your assembly appointment at any time, but refund eligibility depends on when you cancel.

24-Hour Cancellation Policy

Cancel MORE than 24 hours before appointment:

• ✓ Full refund of Assembly Service fee
• No cancellation penalty
• Refund processed to original payment method

Cancel LESS than 24 hours before appointment:

• ✗ Assembly Service fee is non-refundable
• Cancellation still accepted
• No refund issued

Assemblers may occasionally experience traffic or delays while traveling between appointments.

A 30-minute buffer window is typically expected. If your assembler is more than 30 minutes late and has not contacted you, please reach out to our support team so we can follow up directly and provide a status update.

No. Assemblers are not able to remove or dispose of packaging materials off-site.

However, they will break down the boxes and leave them neatly organized in your space for easier disposal.

Yes. We provide step-by-step video assembly instructions that you can watch at your own pace.

Assembly videos are available for the following configurations:

Classic - ****www.bit.ly/7thAvenueClassicAssembly

Extra-Deep - www.bit.ly/7thAvenueDeepAssembly

Slim Extra- Deep:- https://bit.ly/7thAvenueSlimExtraDee

Slim Classic- - https://bit.ly/7thAvenueSlimClassic

Aluminum Outdoor: https://bit.ly/7thAvenueAluminumOutdoorAssembly

If you received the wrong pieces or are missing items from your order, please contact support@7thavenue.co.

Include a list of:

• The items you received
• The items that are missing

Our team will review your order and arrange for the correct items to be sent as quickly as possible.

Wrinkles are normal after assembly because the fabric covers were folded and packaged before delivery.

To remove wrinkles, use a garment steamer after assembly:

• Use a medium to strong steam setting
• Hold the steamer 3–6 inches away from the fabric
• Avoid making direct contact with the fabric steamer
• Follow along with our Fabric Steaming guide here: https://bit.ly/7thAvenueFabricSteaming

Steaming helps restore a smooth, showroom-ready appearance. We also recommend steaming covers after washing them for a crisp finish.

Important: Avoid direct contact between the steamer and the fabric. Excessive heat can affect the Durable Water Repellent (DWR) treatment.

Our sofa frames ship without fabric covers installed. The fabric covers are packaged separately and must be installed during assembly.

Fabric covers are typically shipped in a separate box that measures approximately 20” x 20” x 20”.

If you do not see your fabric covers:

FedEx may be completing a partial delivery, which means your order may arrive in multiple shipments over 1–2 days.

To check your shipment status:

• Open your FedEx tracking link
• Scroll down to view each individual package
• Look for packages marked “Out for Delivery” to confirm they are arriving that day

If you are still missing items after 1–2 days, please contact our Concierge team at support@7thavenue.co, and we will follow up with FedEx on your behalf.

If you ordered Medium-Firm back cushions or requested additional firmness, the small packets are complimentary fill inserts.

These fill packets:

• Typically arrive in a 12” x 12” bag
• Contain additional cushion fill material
• Are used to increase the firmness of your back cushions

You can add the fill to your back cushions to customize the level of support using our step-by-step video: www.bit.ly/7thAvenueBackCushion

Assembly directions are labeled as if you are facing the sofa. Please confirm that all pieces are oriented correctly.

Corner covers are not interchangeable. A Corner Left cover will only align with a Corner Left frame, and a Corner Right cover will only align with a Corner Right frame.

If the holes on the cover do not line up with the screw holes on the frame:

1. Confirm you are installing the correct orientation (Left vs. Right).
2. Try swapping the cover to the opposite corner.

In most cases, misalignment occurs because the covers have been placed on the wrong side.

If the holes still do not align after confirming orientation, please contact support@7thavenue.co for assistance.

Seat base covers are designed for specific seat types and are not interchangeable. A cover with a visible slit may be the correct design for that specific seat type.

You can identify the correct base cover by counting the number of slits:

• Armless Seat Base Cover: 1 slit
• Corner Seat Base Cover: 3 slits
• Ottoman Base Cover: No slits

If the number of slits does not match your seat type, the cover may be installed on the wrong base or you may have received the incorrect component.

If you believe you received the wrong seat base or cover, please contact support@7thavenue.co and provide a list of:

• The items you received
• The items that are missing

Our team will review your order and arrange for the correct components to be sent if needed.

Here are the best cleaning methods for mild stains, scuffs, and marks on our Textured and Chenille fabrics:

For light scuffs or Light Surface Dirt (Dry Paper Towel Cleaning)

Best for:

• Shoe scuff marks
• Surface dust
• Light dirt sitting on top of fabric
• Dry debris

Cleaning Method:

1. Take a dry paper towel
2. Bunch it into a ball
3. Scrub the marked area with and against the grain
4. Dirt should brush away easily

Why this works: Most light marks sit on the surface and don't penetrate the fabric.

Level 2: Stubborn Marks (Gentle Wipe Cleaning)

Best for:

• Stubborn scuff marks
• Light stains that won't dry-wipe away
• Surface marks that need mild cleaning
• Most common household stains

Recommended Products:

• Clorox wipes (Bleach-free gentle cleaning wipes)
• Baby wipes (mild and safe)
• Other gentle wet wipes with mild cleaning agents

Cleaning Method:

1. Take a gentle wet wipe (Clorox or baby wipe)
2. Bunch it into a ball
3. Scrub the stained area with and against the grain
4. Ensure full coverage of the scuffed area
5. Let the area sit and air dry
6. Repeat if needed for better results

Why this level: Mild cleaning agents effectively remove most stains without damaging fabric or water-repellent coating.

Level 3: Persistent Stains (Dawn Soap Spot-Cleaning)

Best for:

• Persistent marks that won't wipe away
• Deep-set stains
• Oil-based stains
• Stubborn food or beverage stains

Materials Needed:

• Dawn dish soap (small amount)
• Warm water
• Clean paper towel or cloth
• Small dish or bowl

Step-by-Step Cleaning Method:

Step 1: Prepare Soap Solution

1. Pour small amount of Dawn dish soap into dish
2. Mix with warm water until soapy consistency
3. Solution should be diluted, not pure soap

Step 2: Apply and Scrub

1. Dip towel into soapy water
2. Let towel soak thoroughly
3. Scrub stained fabric area with and against the grain
4. Work the soap into the stain

Step 3: Rinse

1. Rinse towel with clean warm water
2. Wring out excess water
3. Scrub fabric again with wet (soap-free) towel
4. Ensure no soap residue remains on fabric

Step 4: Air Dry

1. Let fabric air dry completely
2. Do not use heat or hairdryer
3. Allow natural drying time

If you find that any of the above methods did not work, you can always remove the cover and machine wash or dry clean them.

Before machine washing, we recommend spot cleaning first. If spot cleaning does not remove the stain, follow the steps below.

Machine washing instructions:

1. Remove fabric covers only. Do not wash cushion inserts.
2. Use a washing machine set to Gentle or Delicate cycle.
3. Wash with cold water only.
4. Use a mild, regular detergent.
5. Do not use bleach, bleach alternatives, or detergent pods containing bleach, as they may cause discoloration.

If washing white covers, you may use a bleach-free whitener (such as OxiClean).

Drying instructions:

• Air dry only (recommended). Hang dry overnight for best results.
• If using a dryer, select Tumble Dry – No Heat.
• Do not use any heat setting, as heat may shrink or damage the fabric.

After drying:

You may gently steam the covers to restore a smooth appearance. Hold the steamer 3–6 inches away from the fabric and avoid direct contact.

For a full demonstration, watch our fabric care guide:

https://bit.ly/7thAvenueCleaningGuide

To maintain the brightness of white covers, we recommend periodically using a bleach-free whitener, such as OxiClean.

Whitening instructions:

1. Fill a container with warm water.
2. Add a scoop of bleach-free whitener and mix thoroughly until dissolved.
3. Submerge the fabric covers completely.
4. Allow the covers to soak for several hours.
5. After soaking, rinse if needed and allow the covers to air dry or tumble dry on No Heat.

Do not use bleach or heat, as this may damage or discolor the fabric.

If a stain does not fully come out after proper care, replacement covers can be purchased individually.

es. All fabric covers may be professionally dry-cleaned.

When using a professional dry cleaner, request a mild cleaning process using tetrachloroethene or hydrocarbon solvents. These solvents are approved for use on the fabrics.

We do not recommend pressing or ironing the fabric covers, as excessive heat may damage the material or finish.

Wrinkles are normal after assembly because the fabric covers were folded and packaged before delivery.

To remove wrinkles, use a garment steamer after assembly:

• Use a medium to strong steam setting
• Hold the steamer 3–6 inches away from the fabric
• Avoid making direct contact with the fabric steamer
• Follow along with our Fabric Steaming guide here: https://bit.ly/7thAvenueFabricSteaming

Steaming helps restore a smooth, showroom-ready appearance. We also recommend steaming covers after washing them for a crisp finish.

Important: Avoid direct contact between the steamer and the fabric. Excessive heat can affect the Durable Water Repellent (DWR) treatment.

A rub count measures how many abrasion cycles a fabric can withstand before showing visible signs of wear. It is commonly used in the upholstery and furniture industry to evaluate fabric durability.

Rub count is typically determined using the Martindale abrasion test. In this test, fabric is repeatedly rubbed against an abrasive surface to simulate normal wear. The number of cycles completed before visible damage (such as pilling or surface wear) appears is recorded as the rub count.

Rub count is expressed as a number (for example, 20,000 or 50,000 double rubs). In general:

• Lower rub counts indicate lighter-use fabrics
• Higher rub counts indicate greater durability and suitability for frequent or high-traffic use

A higher rub count does not mean the fabric is indestructible, but it does indicate stronger resistance to abrasion over time.

Our fabrics use a C0 Durable Water Repellent (DWR) coating designed to withstand approximately 10–20 proper wash cycles.

Machine washing is recommended for deeper cleaning. For small stains or scuffs, we recommend spot cleaning first to reduce unnecessary washing.

After approximately 10–20 washes, the DWR coating may become less water-repellent over time. This is normal with repeated laundering.

If needed, replacement fabric covers are available for purchase by contacting sales@7thavenue.co.

For full washing instructions, please refer to the fabric care section of our FAQ.

Fabric softness can vary depending on the fabric’s construction and durability characteristics, including its rub count.

Rub count measures abrasion resistance. In general:

• Higher rub count fabrics are engineered to withstand more abrasion and frequent use.
• These fabrics may feel slightly firmer or more textured due to their durability-focused weave.
• Lower rub count fabrics may feel softer or smoother but are still suitable for residential use.

For example:

• A fabric with a 100,000 rub count is considered highly durable and suitable for heavy-use environments.
• Fabrics with a 75,000 rub count are also highly durable for residential settings and may feel softer to the touch.

Higher durability does not mean lower comfort—it simply reflects differences in weave density and abrasion resistance.

Rub count will vary by fabric type:

Performance Textured Weave: 100,000
Performance Woven Chenille: 90,000
Premium Performance Velvet: 100,000

Lint and pilling are different fabric occurrences with different causes.

Lint

Lint consists of loose fibers from other materials that collect on the surface of your sofa fabric.

Common sources of lint include:

• Clothing (especially synthetic or athletic wear)
• Blankets and comforters
• Other fabrics in the washing machine or dryer
• Residue inside laundry machines

Lint sits on the surface and can usually be removed with a lint roller or fabric brush.

Pilling

Pilling occurs when fibers from the sofa fabric itself form small clusters or balls on the surface.

Pilling is caused by:

• Friction from regular sitting and movement
• Contact with abrasive fabrics
• Repeated washing

Pilling is a normal characteristic of many upholstered fabrics and does not indicate a defect.

How to tell the difference:

• If the fibers can be easily rolled or brushed off and appear to come from other fabrics, it is likely lint.
• If small balls are attached to the fabric surface and appear to be formed from the sofa material itself, it is pilling.

Regarding sofa fabrics, lint and piling are two completely different occurrences.

When you notice fabric clusters on your sofa covers, please check the following steps to differentiate between lint and piling.

1. Color Check: Are the fiber clusters the same color as your fabrics? Or are they a different or darker color than the fabrics on your sofa?
   
   If the fiber clusters are a different color than your fabric, they are lint. Lint can be easily removed using a lint roller. However, depending on the type of material, lint can sometimes be stubborn and stick to the fabrics.
   If the fiber clusters are the same color as your sofa fabrics, this may be piling. To verify, follow the steps below.
   
   
2. Lint Roll Check: If you believe your fabrics have lint on them, try removing them with a lint roller.
   
   Apply the lint roller to the areas in question and re-roll as necessary until all pieces of lint are picked up. Depending on the fabric type, some pressure may be required.
   If you find that the lint roller is not successfully picking up the fabric clusters and is pulling on threads from the fabric, stop the lint roller and use a fabric brush or pull the individual thread out by hand.
   
   

What can I do to help prevent lint?

1. Regular Cleaning: Emptying lint traps in dryers and cleaning filters in washing machines can help reduce lint accumulation.
2. Lint Rollers: Lint rollers or brushes can easily remove lint from clothing and upholstery.
3. Proper Washing and Drying: Following care instructions, such as turning items inside out, using gentle cycles, and no high-heat drying, can help minimize lint.

What can I do to help prevent pilling?

1. Follow Care Instructions: Proper care, including following the manufacturer's care instructions, can help preserve the fabric and minimize pilling.
2. Avoid Abrasive Surfaces: Limit contact with rough or abrasive surfaces that can accelerate wear and contribute to pilling.
3. When washing, turn fabrics Inside Out: Turning items inside out can minimize friction and reduce the likelihood of pilling.

Occasionally, you may notice a longer thread along the seams. This can occur during the sewing process and is normal.

A visible thread does not mean the seam is damaged or that the fabric integrity is compromised.

If you see a loose thread:

• Do not pull it
• Carefully trim it with a small pair of scissors close to the seam

Trimming the thread will not affect the structure or durability of the fabric

Dirt can sometimes accumulate along fabric seams and may not respond well to surface cleaning methods.

If standard cleaning (such as wipes or light spot cleaning) does not remove the dirt, we recommend:

Step 1: Remove the cover

Take the affected cover off the frame or cushion.

Step 2: Machine wash

Wash the cover following the recommended care instructions (Gentle/Delicate cycle, cold water, mild detergent).

Step 3: Optional whitening soak

For more persistent discoloration, soak the cover in a solution of warm water and a generous amount of bleach-free whitener (such as OxiClean) before washing.

After washing, air dry or tumble dry on No Heat only.

Prompt washing is typically more effective than repeated surface cleaning when dirt settles into seams.

Dirt on the seams is fairly problematic. Traditional cleaning methods like Clorox wipes are less effective and oftentimes won’t remove the scuffs or dirt marks. If the customer has an issue with dirt on the seams, we recommend taking the cover off and washing it.

We also recommend doing an Oxiclean soak with generous amounts of Oxiclean.

Our fabrics have passed federal and state requirements pertaining to California Technical Bulletin CA TB 117-2013 Section 1.

In most cases, dark denim and dyed fabrics will not transfer color onto our sofa fabrics.

However, some new or heavily dyed garments may release excess dye, especially if the clothing label recommends washing before wearing or avoiding contact with light-colored surfaces. These warnings indicate a higher risk of dye transfer.

To reduce the risk of color transfer:

• Wash new dark or heavily dyed clothing before use
• Avoid prolonged contact between damp or new garments and light-colored fabrics

Dye transfer from clothing is not a fabric defect and can occur with many upholstered materials.

To help reactivate the water-repellent (DWR) coating on your fabrics, you can put your cover in the dryer on high heat for 1-minute. Please note, this is not guaranteed to work, but we have seen positive results when this is done.

Performance Velvet fabrics are machine-washable and easy to care for at home. Follow these instructions for best results.

Machine washing instructions:

1. Remove fabric covers only. Do not wash cushion inserts.
2. Set the washing machine to Gentle or Delicate cycle.
3. Use cold water only.
4. Use a mild, regular detergent.
5. Do not use bleach, bleach alternatives, or detergent pods containing bleach, as they may discolor the fabric.

Drying instructions:

• Place the covers in the dryer on Tumble Dry.
• Select Low Heat or No Heat only.
• Avoid high heat, as excessive heat may damage or shrink the fabric.

Yes, you can safely steam velvet fabrics to remove wrinkles and achieve a showroom-quality appearance.

For best results, follow our Fabric Steaming Instructional video: https://bit.ly/4awfc16

Fabric Steaming Instructions:

• Use a garment steamer on a gentle to medium setting
• Hold the steamer approximately 6 inches away from the fabric
• Do not allow direct contact between the steamer head and the velvet surface

Excessive heat or direct contact may damage the fabric texture. Steaming is recommended after assembly or washing if wrinkles are present.

No. Performance Velvet fabrics do not use the same DWR coating found on our textured and cross-weave fabrics.

Instead, Performance Velvet fabrics are naturally water-repellent and stain-resistant due to their short, flat pile construction. This fabric structure helps liquids bead on the surface rather than immediately absorbing, making spills easier to wipe away.

While velvet fabrics do not contain a DWR coating, they still provide effective everyday protection against spills because of their natural fiber structure.

Velvet fabrics are designed to handle spills. Quick action will prevent staining.

Step 1: Blot the spill

• Use clean paper towels or a dry cloth.
• Gently blot the spill.
• Do not rub aggressively.
• Do not allow the liquid to sit or dry on the fabric.

Step 2: Allow the fabric to dry

Velvet may appear slightly darker while wet. This temporary discoloration typically resolves once the fabric dries completely.

Step 3: If a mark remains

If a visible mark remains after drying:

• Remove the fabric cover.
• Wash following the recommended Fabric Care Instructions (Gentle/Delicate cycle, cold water, standard detergent).

Prompt blotting is the most effective way to prevent staining.

For full care instructions, refer to the Fabric Care section of the FAQ page.

To maintain the appearance and texture of velvet fabric covers, occasional tumble drying can help refresh the pile.

Refreshing instructions:

1. Remove the fabric covers (do not include cushion inserts).
2. Place the covers in the dryer.
3. Set the dryer to Low Heat.
4. Run the cycle for approximately 10 minutes.

This process can help:

• Restore the velvet’s texture and pile
• Reduce minor wrinkles
• Improve the overall smooth appearance

Avoid high heat, as excessive heat may damage the fabric.

No. Aluminum frames are low maintenance compared to many other outdoor furniture materials.

To maintain appearance and performance, we recommend:

• Performing periodic cleaning with mild soap and water
• Rinsing thoroughly and allowing the frame to air dry
• Using protective covers during extended inclement weather

Routine cleaning and basic protection will help preserve the finish and extend the lifespan of the aluminum frame.

To protect your outdoor furniture from rain and inclement weather, we recommend using our dedicated protective covers designed for your configuration.

For best results:

• Cover both frames and cushions when the furniture is not in use
• Use protective covers during rain, storms, or extended periods of non-use
• Ensure covers are properly secured to prevent moisture buildup

Regularly covering your furniture helps preserve the appearance and extend the lifespan of both the aluminum frames and outdoor fabrics.

When it comes to rain and inclement weather, we recommend using your dedicated 7th Avenue outdoor protective covers to shield your frames and fabrics from the elements. Covering your frames and cushions via protective covers is highly recommended when your outdoor furniture is not in use and will help lead to a long healthy life for your aluminum frames.

We do not offer touch-up kits for color-matching the black finish on our aluminum frames.

If your frames have water-spots or rings from glasses, we recommend cleaning the frames using a soft shammy/towel with a high-end automotive or marine soap.

We recommend that you avoid using harsh solvent-based, abrasive or stainless steel cleaners. These can damage the powder-coat finish and accelerate fading/staining of the finish.

Waxing is not needed to keep your frames looking their best. We recommend seasonal cleaning for optimal upkeep.

To reduce the risk of scratches:

• Avoid placing or dragging sharp or abrasive objects against the frame
• Lift furniture when repositioning instead of dragging it
• Use protective covers during storage or extended non-use

Powder-coated aluminum is highly resistant to rust. However, if the coating becomes scratched and bare aluminum is exposed, oxidation may occur over time when exposed to the elements.

Preventing surface damage helps maintain both the appearance and protective finish of the frame.

Aluminum frames require simple, routine cleaning.

Basic cleaning steps:

1. Use a soft brush or cloth.
2. Clean with mild soap mixed with water.
3. Rinse thoroughly with clean water.
4. Allow the frame to air dry completely.

Important care guidelines:

• Avoid harsh or abrasive chemicals.
• Do not use cleaners that are not specifically safe for aluminum.
• Use protective covers during extreme weather or extended periods of non-use to help preserve the finish.

Routine cleaning and proper protection will help maintain the appearance and durability of your aluminum frames.